Guest Directory2018-07-06T08:43:46+00:00

Guest Directory

We wish you a pleasant stay in our house. This guide contains useful information about our house and enables you to quickly find your way around our versatile services. We are happy to assist you if you need more information and hope to see you again soon.

BEST REGARDS

Nihal S. Samarasinha Hotel-Direktor

A-Z2018-12-21T11:50:29+00:00

A

ACCESSIBLE ROOMS

Our hotel also offers accessible rooms. Please contact the reception for further information.

AIRLINES

Air Berlin 01805 737800

Air Canada 069 27115111

Air France 01805 830830

Air India 069 25600440

Alitalia 01805 074747

American Airlines 01803 242324

Austrian Airlines 01803 000520

British Airways 01805 266522

Cathay Pacific Airways 01805 5288285

China Airlines 069 2970580

Condor 01805 767757

Czech Airlines 069 9200350

Delta Airlines 01805 805872

EL AL Israel Airlines 069 92904222

Emirates 069 94519200

Eurowings 01805 805805

Finnair 01803 346624

Germanwings 0900 1919100

Gulf Air 069 7191120

Iberia 01805 442900

Icelandair 069 299978

Iran Air 069 25600613

Japan Airlines 069 13600

KLM Airlines 01805 254750

Lufthansa 01805 805 805

Qatar Airways 01805 728271

SAS Scandinavian Airlines 01805 117002

Singapore Airlines 069 7195150

Swiss International Airlines 01805 110036

TAP Portugal 01803 000341

Thai Airways International 069 92874444

TUIFly 01805 757510

Türkish Airlines 01805 849266

United Airlines 01803 212610

US Airways 01803 000609

AIRPORT
Please contact the reception for any questions concerning the next airport shuttle service or public transportation.

ADAPTER
Please ask at reception.

B

BANK
The following institutes have an office here:
Commerzbank, Kaiserstraße 16 & 30
Sparkasse, Düsseldorfer Str. 9
Deutsche Bank, Am Hauptbahnhof 12
Postbank, Am Hauptbahnhof

BATHROBES
You have the option to rent a bathrobe. Please contact reception.

BREAKFAST
Breakfast is served in our breakfast room in the Hotel-Restaurant Du Liban on the ground floor near the reception

Mo. – Fr. from 06.30 a.m. – 10.00 a.m
and
Sa. – Su. 07:00 a.m. – 10:30 a.m.

D

DO-NOT-DISTURB
Please put the do-not-disturb sign outside the room door if you don’t want to be disturbed by the housekeeping staff.

E

Emergency
Please contact reception in case of an emergency. Please also see the information under
“Physician”, “Hospital” or “Fire”.

EXTRAS
Extra pillows, blankets, duvets and towels are available upon request. Please contact reception.

ELECTRICITY
220 volt converters are available via the reception desk. A deposit of € 10 applies.

F

FAX
Please contact reception if you would like to send a fax. We charge € 0,10 per sheet.

FIRE ALARM
Please contact reception in case of fire. Read the fire instruction notice and the escape route signs in your room. Please do not use the lift in case of fire.

FLOWERS
Please tell reception if you would like to order flower arrangements or bouquets.

FORGOTTEN SOMETHING?
The following items are available free of charge at reception: razor, toothbrush, toothpaste, deodorant, nail file, cotton swab, shower cap, make-up remover.

H

HAIRDRESSER
You find the nearest hairdressers in the city centre. Please contact reception for further information.

HOSPITALS
Universitätsklinikum Frankfurt
Theodor-Stern-Kai 7
60590 Frankfurt am Main
Telefon: +9 69 63 01-0
E-Mail: info@kgu.de
Internet: www.kgu.de

I

INTERNET
We provide WiFi free of charge in your hotel room and in all of the public areas. You can obtain your login at reception.
Please dial 550 if you have any problems.

IRONING SERVICE
Please contact reception if you need an iron and an ironing board.

L

LAUNDRY SERVICE
Please give your laundry to reception  before 9:00 a.m. if you wish to get it back on the same day. Please find the laundry bag and list in your wardrobe.

LEISURE ACTIVITIES
Please contact reception for information or brochures of nearby leisure activities.

LOST PROPERTY
All lost or found items are stored and registered. Please contact reception if you should lose or have found anything.

LUGGAGE AND STORAGE
Your luggage can be stored until your departure time on the check-out day. Storage of luggage is for hotel guests only.

M

MINIBAR / ROOM SERVICE
You will find a minibar in your room, please find the minibar list on your desk. There is also a vending machine in the basement.

MESSAGES
Messages will be collected for you at our reception desk.

N

NEWSPAPERS
Please find current newspapers in our breakfast room.

O

Outside Line
Press “0” on your phone and then dial the number.

P

PARKING / GARAGE
There are public parking spaces and parking lot around the hotel. Please ask the reception if you need further information.

PETROL STATION
The nearest petrol station is 900m from the hotel.

PETS
Housetrained pets are allowed for a fee of € 15 per day.

PHARMACY
Mosel Apotheke, Münchener Str. 41

PHOTOCOPIES
There is a photocopier at the reception desk. We charge a small fee per sheet.

PHYSICIANS

General Practitioner
Mrs. Dr. Mdic. Monika Tolan
Am Hauptbahnhof 10

Oculis
Mrs. Dr. md. Hanna Ettinger-Neuss
Kaiserstraße 7

Women’s Doctor
Mr. Dr.med. Adrian Wiener
Münchener Str. 12

Baby Doctor
Dr. Dominik A. Ewald
Mainzer Landstraße 65,

Dentist
Dr. Torsten Krell und Kollegen
Kaiserstraße 3-5

POSTAGE
We can post your letters and postcards for you. You can purchase stamps and postcards at reception.

PUBLIC TRANSPORTATION
Please ask the at reception for timetables and any information about public transportation.

R

RAILWAY CONNECTION
Please find timetables and connections at reception. We can also print out your railway connection for you.

RADIO
You will find an overview of the whole TV & Radio program in the attached Channel guide.

RECEPTION
Our reception is open 24/7. Please dial the number 550 for any questions or requests.

RESTAURANTS

In our restaurant Du Liban we offer specialties of excellent quality in our restaurant Du Liban. The opening hours are Monday – Sunday 12 pm – 10 pm. We can also recommend the following restaurants, which are located within a few minutes walk:

Kakadu´s (Australisch)
Bacco (Italienisch)
Der Fette Bulle (Burger)

S

SAFE
The rooms are not equipped with a safe. There are a few safes available at reception. Please make sure that you leave the safe empty on your checkout day. For further information please contact reception.

SHOESHINE
You will find our shoeshine machine downstairs in the lobby. You will also find a shoeshine set in your room.

SHOPPING POSSIBILITIES
The next bigger Shopping centre you will fin in the city centre. Our reception staff can also assist on any information regarding public transportation etc.

SHUTTLE SERVICE
Please ask at reception for more information.

SIGHTS
For information about the surroundings, sights, city maps and further information please ask our reception staff.

SMOKING
The hotel provides only non-smoking rooms. Please do not smoke in a non-smoking room, it will cause a penalty of at least 180,00 € + the cost of the fire run.

STAMPS
If you need stamps please contact reception. We can also post your letters or postcards.

T
TAXI
Our reception team is happy to order a taxi for you.
TELEPHONE
Please dial the following numbers:
Outside Line: 0
Reception: 550
Wake-up-calls: 550
Fax: 555
Police: 0-110
Fire department: 0-112

For local calls we charge € 0,30 per unit, for distance calls we charge € 0,50 per unit.

To call another room just dial the room number.

If you want to be called in your room from outside,
you are available under +49 69 272 80 + “your room number”.

TRANSPORT CONNECTION
Nearest bus stop: Hauptbahnhof
Nearest train station: Hauptbahnhof
Nearest airport: Frankfurt a. M. (FRAPORT)

TV
You will find an overview of the whole TV & Radio program in the attached Channel guide.

TV GUIDE
A TV guide is attached to this information folder.

TRIPS
Brochures and reservation information are
available at reception.

U

UMBRELLAS
Umbrellas are available at reception against a small deposit.

W

WAKE-UP-CALLS
Please contact reception if you need a wake-up-call the next morning.

TV-Channels2018-12-20T17:23:11+00:00

1 Das Erste
2 hr-fernsehen
3 Bayerisches FS Nord
4 WDR Köln
5 ZDF
6 3sat
7 KikA
8 zdf_neo
9 SAT.1
10 ProSieben
11 kabel eins
12 N24
13 SAT.1 Gold
14 ProSieben MAXX
15 RTL Television
16 RTL 2
17 SUPER RTL
18 VOX
19 RTLNITRO
20 n-tv
21 Eurosport Deutschland
22 HSE24 EXTRA
23 EuroNews French
24 SR Fernsehen
25 ARD-alpha
26 Comedy Central
27 NICKELODEON AT
28 DELUXE MUSIC
29 4 Music
30 Channel21

31 tagesschau24
32 One Einz
33 arte
34 PHOENIX
35 Sonnenklar TV
36 HSE24
37 REGIO TV
38 TELE 5
39 DMAX
40 Astro TV
41 e8 television
42 SPORT 1
43 TVE INTERNACIONAL EUROPA
44 CANAL 24 HORAS
45 CNN Int.
46 CNBC Europe
47 Bloomberg Europe TV
48 Algerie 3
49 Canal Algerie
50 Russia Today
51 France 24 (en french)
52 France 24 (en englich)
53 France 24 (en arabic)
54 CCTV9 Documentary
55 CCTV F
56 CCTV NEWS
57 TV5MONDE EUROPE
58 RTR
59 TRT TURK
60 2M Monde

61 THT
62 Shanson TV
63 ROSSIYA24
64 Rai 1
65 Rai 2
66 Rai 3
67 Rai News 24
68 AL SHARJAH
69 AD SPORT1
70 YAS Sports
71 Al-Arabiya
72 Sky News Arabia
73 BVN
74 CNL
75 Fashion Television
76 Music Box Russia
77 The Global Network
78 VTV4
79 BBC One Lon
80 BBC Two Eng
81 ETV1
82 BBC Four
83 Cbeebies
84 BBC One West
85 BBC One East W
86 BBC One CI
87 BBC RB 1
88 CHANNEL 4
89 Film 4
90 Film4+1
91 More4+1

Radio-Channels2018-12-20T16:05:41+00:00

on the TV

092 Bayern 1
093 B5 aktuell
094 BAYERN plus
095 PULS
096 BR Heimat
097 B5 plus
098 hr1
099 hr2
100 hr3
101 hr4
102 YOU FM
103 hr-iNFO
104 MDR SACHSEN
105 MDR S-ANHALT
106 MDR THÜRINGEN
107 MDR KULTUR
108 MDR JUMP
109 MDR SPUTNIK
112 NDR 2
113 NDR Kultur
114 NDR Info
110 MDR AKTUELL
111 MDR KLASSIK

115 N-JOY
116 NDR 90,3
117 NDR1WelleNord
118 NDR 1 Radio MV
119 NDR 1 Nieders.
120 NDR Info Spez.
121 NDR Blue
122 NDR Plus
123 Bremen Eins
124 Bremen Zwei
125 Bremen Vier
126 Inforadio
127 Kulturradio
128 Antenne Brandeburg
129 radioBERLIN 88,8
130 radioeins
131 Fritz
132 SR 1 Europawelle
133 SR 2 KulturRadio
134 SR 3 Saarlandwelle
135 SWR1 BW
139 SWR4 BW
140 SWR4 RP

141 DASDING
142 SWR Aktuell
143 1LIVE
144 WDR 2
145 WDR 3
146 WDR 4
147 WDR 5
148 COSMO
149 1LIVE diGGi
150 KIRAKA
151 WDR Event
152 Bayern 2
136 SWR1 RP
137 SWR2
138 SWR3
153 BAYERN 3
154 BR-KLASSIK

Room Service2018-12-20T17:38:17+00:00

Dear guest, you are welcome to use our room service.

A menu card and all informations about the room service you can found at: Room Service

WiFi2018-12-20T16:09:54+00:00

SETTING UP A WIRELESS INTERNET CONNECTION

Login Process:

  1. Select settings > WiFi > New network > “Ramada” auswählen.
  2. Open your browser and enter www.google.com in the address field.
  3. The login window will open automatically.
    • Enter your password – bookdirect -.
    • Accept the T&Cs
    • Done!

In case the connection does not work, please try the following settings:

  1. Turn off Wi-Fi on your device, wait briefly, and turn it back on.
    (Please repeat the login process)
  2. Open the Wi-Fi settings
    • select the “Ramada” Wi-Fi
    • select e.g. on iPhone “Ignore this network” or on Samsung “Delete network”
    • Wait a moment until the Wi-Fi channel is shown again.
      (Please repeat the login process)
  3. Switch off your device and restart it.
    (Please repeat the login process)
  4. Switch on DHCP
    • Settings > Wi-Fi settings > Wi-Fi “Ramada”
    • Select details or info / DHCP
    • Renew the lease.
    • Please repeat the login process
  5. Many devices only allow limited access to public networks.
    Here the display shows a warning: Connection not secure!
    Ignore this warning and continue to reload the page.
    (If necessary, repeat the login process)

If you have already skipped point 5,
carry out point 2 and repeat point 5 again.

24h IT – Support:

Here are only the most common connection problems listed and how to solve them.

If none of the possible solutions work, please contact the IT administrator.

With your room telephone call the number 550.

Hotel Security and Safety Informations2018-12-20T16:11:12+00:00

Please inform yourself about the position of the stairs, emergency exits, fire alarms and fire extinguishers.

In case of fire you will be alerted!

Please follow the instructions of the staff.

Keep calm.

If you detect a fire, please close the door and report the fire immediately.

PHONE: 550

If the escape route is blocked by smoke, close the door and stay in the room.

Make yourself felt at the window and wait for the arrival of the fire department.

In case of fire do not use the lift!

HOW TO HELP AVOID BRANCHES:

Smoking in the entire hotel as well as in the rooms is prohibited. Do not use your own cooking and heating appliances.

We thank you for observing these safety instructions.

Non smoking rooms2018-12-20T16:11:29+00:00

Dear Guest,

You are occupying a non-smoking room.

Smoking in this room will trigger the fire alarm system. Once the fire alarm system is activated, the Fire Department is duty bound to access your room for inspection.

In such an event, the Fire Department will charge the hotel, also there will be additional cleaning and technical maintenance costs involved.

Therefore we kindly ask you to refrain from smoking. In the unfortunate event we will have to charge you for: Total € 950,00,- (Cost of Fire department, cleaning and technical maintenance)

Thank you for your understanding,

The Management

Warning of Pickpockets2018-12-20T16:12:11+00:00

We hope that you can enjoy your visit to Frankfurt without unpleasant incidents. Therefore, please pay attention to your possessions.

Please pay attention to your possessions:

• Always close your bags and backpacks

• Keep valuables in inside-pockets only

• Never leave your bags and luggage unattended

• Be careful and alert

• Avoid crowdy places

• Be suspicious of people you do not know

Setup for Heating / Air Conditioning2018-12-20T16:12:54+00:00

Setup for Heating / Air Conditioning

Cooling the room:

In order to switch the air condition  ON or  OFF, use  switch (1).

If you use the air conditioning, please turn off the heater.

(See “Warming the room”)

With  switch (2) you  reduce the temperature,

with  switch (3) you  increase the temperature.

Warming the room:

By turning the controller to the left side, you  increase the heating temperature.

If you turn the controller to the right side, you  reduce the temperature.

If you use the heating, please turn off the air condition.

(See “Cooling the room”)

Set the  controller to 5 for full heat power.

Set the  controller to 1 for minimum heat power.

Set the  controller to 0 to turn off the heater.

Warming the room:

In order to switch the heating / air conditioning system  ON or  OFF, use  switch (1).

(Switch position upwards: on, downwards: off)

Move  switch (2) to the left on the following symbol .

To adjust the temperature, turn the regulator (3)  to the desired temperature.

To regulate the air supply, use the regulator (4) .

High air circulation < > Low air circulation

Cooling the room:

In order to switch the heating / air conditioning system ON  or OFF , use switch (1) .

(Switch position upwards: on, downwards: off)

Move switch (2)  to the right on the following symbol .

To adjust the temperature, turn the regulator (3)  to the desired temperature.

To regulate the air supply, use the regulator (4) .

High air circulation <  > Low air circulation

Service2018-12-20T16:16:53+00:00

Massage

We are happy to organize a massage appointment in your room.

Just call the reception 550 with your room telephone. We take over the rest.

Costs:

30 min. Massage 55€

60 min. Massage 98€

Frankfurt Tours

We are happy to help you with your tours planning.

You are also welcome to get some insight at https://www.ramada-frankfurt.com/en/guest/experience-frankfurt

Please feel free to contact us at any time.

Telephone: 550

Forgot Something

Have you forgotten your toothbrush, shampoo or a comb home?

You have a tear in your shirt and need a sewing kit?

We have some utilities available on request:

  • Razor / Shave cream
  • Toothpaste / Toothbrush
  • Comb
  • Sewing Kit
  • Nail File
  • Maxi Pads
  • Tampons

Please contact the reception telephone: 550

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